We have moved to Hastings, and are working on a much larger range of products!

Terms & Conditions

1. Shipping Information

1.1 Delivery Timeframes

Delivery timeframes vary depending on your location within New Zealand. Courier network conditions, regional distance, and supplier dispatch times can affect actual delivery dates. Most orders are shipped from Hawke’s Bay, although some products may be sent directly from our suppliers. This means items in the same order may arrive separately.

1.2 Shipping Costs

Shipping fees are calculated at checkout based on parcel size, weight, and delivery address. Rural delivery may incur additional charges.

1.3 Order Processing

Orders are processed during standard business hours. Orders placed on weekends or public holidays will be processed on the next business day.

1.4 Delivery Partners

We work with trusted courier and freight companies to deliver your order. Your name, address, phone number, and email may be shared with these partners solely for delivery purposes.

1.5 Risk of Loss

Risk transfers to you once your parcel is handed to the courier. We will assist with investigations for lost or damaged parcels, but we are not responsible for delays or issues caused by third‑party carriers.

2. Returns & Refunds

2.1 Consumer Guarantees Act 1993

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, not as described, or does not meet acceptable quality, we will repair, replace, or refund as required by law.

2.2 Change‑of‑Mind Returns

Change‑of‑mind returns may be accepted at our discretion. Conditions apply:

  • Item must be unused and in original packaging

  • Return request must be made within 14 days of delivery

  • Return shipping is the customer’s responsibility

  • Refunds exclude original shipping costs

2.3 Incorrect or Damaged Items

If you receive an incorrect, damaged, or defective item, contact us within 7 days of delivery. We may request photos or additional information to assess the issue.

2.4 Warranty Claims

Many products include manufacturer warranties. We retain order information for 7 years to support warranty and tax requirements.

2.5 Non‑Returnable Items

For safety and hygiene reasons, certain items cannot be returned unless faulty. Examples include:

  • Used BBQ parts

  • Items contaminated with grease, food residue, or fuel

  • Custom‑ordered or special‑order components

If you’re unsure, please contact us before returning an item.

3. Refund Processing

Approved refunds are processed back to the original payment method via Stripe. Processing times vary depending on your bank or card provider. We do not store or have access to your full credit card details.

4. How to Request a Return

To start a return or warranty claim, please contact us with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos (if applicable)

We will provide instructions for returning the item.

5. Pricing & Availability

All prices on BBQBoys.nz are in New Zealand dollars (NZD) and include GST unless stated otherwise. Prices and availability may change without notice. In the event of a pricing error, we reserve the right to cancel or amend an order before dispatch.

6. Product Information

We aim to provide accurate product descriptions, specifications, and images. However, variations may occur between batches, suppliers, or manufacturers. If a product differs materially from its description, you are entitled to a remedy under NZ consumer law.

7. Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible. Once an order has been shipped, it cannot be cancelled and must follow the returns process.

8. Limitation of Liability

To the maximum extent permitted by New Zealand law, FE Group Limited is not liable for:

  • Losses caused by courier delays

  • Damage resulting from incorrect installation or misuse

  • Indirect, consequential, or incidental damages

Your statutory rights remain unaffected.

9. Privacy

We collect personal information to process orders, provide customer support, and improve our services. Information is handled in accordance with our Privacy Policy and is not sold or shared with third parties except for delivery or legal purposes.

10. Contact Us

For questions about these Terms & Conditions, returns, or warranty claims, contact our team:

BBQBoys.nz – FE Group Limited
Hawke’s Bay, New Zealand
Email: sales@bbqboys.nz
Phone: +64 6 842 2237

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